FAQ

General Box Office Information
Phone: 513.621.5282
The Box Office is located inside the Cincinnati Ballet Center at 1555 Central Parkway, Cincinnati, Ohio 45214
Box Office Hours are Monday-Friday 10:00 am to 5:00 pm.

Be a Step Ahead with Meet the Artists
Cincinnati Ballet is pleased to offer Meet the Artists, a pre-performance discussion series where you will have the opportunity to meet choreographers, dancers and members of the creative team. Meet the Artists is available for select performances only. For admission to Meet the Artists, please present your ticket to the current production. 

Dynamic Pricing

Cincinnati Ballet has implemented a dynamic pricing model for our single ticket sales this season. Prices will be adjusted based on the production, performance time, and the remaining ticket inventory in each price level. With this pricing model, ticket prices can fluctuate both up and down, but will most likely rise as each performance gets closer. Single tickets will never go below subscription prices and will most likely increase over time as inventory decreases. Patrons who purchase tickets early are more likely to get the best pricing. Patrons who purchase a subscription will receive the best pricing.

Service Fees and Order Charge                                                                                                  
For each individual ticket purchased, there will be a $5.50 fee assessed (per ticket), and a $3.00 fee assessed for each order.  Revenue generated from fees covers facility costs, materials, etc.  Example: If one ticket is purchased, an additional $8.50 will be added to the order total.  If two tickets are purchased, an additional $14.00 will be added to the order total.  Fees are assessed for phone or website purchases, and will be waived by purchasing tickets in person at the Cincinnati Ballet Box Office (1555 Central Parkway, Cincinnati, OH. 45214) or at the Cincinnati Arts Association Box Office (650 Walnut Street, Cincinnati, OH. 45202)

Ticket Exchanges, Refunds and Tax Deductible Donations
Cincinnati Ballet has a no refund policy. Subscribers may exchange their tickets for another date within the series free of charge. Single ticket buyers may exchange their tickets for another date within the series for an additional charge of $5.50 per ticket. Due to dynamic pricing, if the price for the performance you are exchanging into is higher than what you originally paid, you will be charged the difference. Tickets may be exchanged in person or by phone at the Cincinnati Ballet Box Office. You may also donate your tickets and receive a tax deduction form.  To receive credit for a charitable contribution, tickets must be returned to the Cincinnati Ballet Box Office 24 hours prior to the performance. 

Tickets can only be exchanged prior to the performance.  After the performance there will not be any exchanges.
 
Cincinnati Arts Association                                                                                               
Cincinnati Arts Association is the only other authorized retail agent for Cincinnati Ballet tickets. While gift certificates for CAA may be used to purchase ballet tickets, they must be redeemed through the Cincinnati Arts Association.  They can be reached by phone at 513.621.2787, or in person at 650 Walnut Street, Cincinnati, OH. 45202.  Cincinnati Ballet is not responsible for the price or authenticity of tickets purchased through unauthorized venues (scalpers).

Ticket Vouchers                                                                                                          
Ticket vouchers may be redeemed in advance through the Cincinnati Ballet box office by phone at 513.621.5282, or in person at 1555 Central Parkway, Cincinnati, OH, 45214.  Ticket vouchers are good for Silver Level seating only (no upgrades), and are valid only on the specific performance listed on the voucher, no exceptions.  Please see fine print on the bottom of the voucher for further instructions.

Lost Tickets
Don't worry if you have misplaced your tickets! Your seat location is on file. Simply call the Cincinnati Ballet Box Office 513.621.5282 and we will be happy to issue a reprint. All reprinted tickets will be held at Will Call at the Aronoff Center for the Arts.

Late Seating
Running Late? To protect the safety of patrons and performers, a patron arriving after a performance begins will be seated at an appropriate pause in the production. This policy varies for different shows, and is at the discretion of the venue and the ushers. Late patrons may watch the performance on the monitors in the lobby until they are seated. No exceptions.

Audio Description Services
Cincinnati Ballet hires VSA of Ohio, the State Organization on Arts and Disability, to provide their services to those with impaired sight during specific performances. 
Schedule for 2014-2015 Season: TBD

Discounts                                                                                                                  
Cincinnati Ballet offers corporate discounts to many companies, organizations, and groups throughout the Tri-State area. Check with your employer for details. Groups of ten or more are offered a discount of 20%.  If you would like to enroll your group or organization, contact Terry Honebrink at 513.562.1114.  No discounts will be applied to previously purchased tickets for a price adjustment or partial refund, as all tickets sales are final. 

Senior and Student Tickets
Students with a valid ID may purchase one ticket at $20 ($25 for Premier Level seating) starting 2 hours prior* to show (student MUST be present).  Seniors (60+) may purchase tickets at 50% off in person starting 2 hours prior* to show time. *During The Kaplan New Works Series, student and senior discounts are only available 1 hour prior to show time.

Enjoy the Arts Members                                                                                                               
Enjoy the Arts members receive a single, buy one, get one ticket offer per membership the week prior to the performance (Limit to 1 free ticket per production. Not valid for Premier Level seating. Tickets subject to availability. Cannot be combined with any other offer.)  Click here to learn more about becoming an Enjoy the Arts member. 

ArtsWave ArtsPass                                                                                                   
Members are entitled to buy one, get one free ticket to Cincinnati Ballet performances beginning two weeks prior to each performance. (Limit to 1 free ticket per production.
Not valid for Premier Level seating. Tickets subject to availability. Cannot be combined with any other offer.) Click here to learn more about becoming an ArtsWave member.

Gift Certificates
Need a unique gift for friends, family, or clients? We've got just the thing – a gift certificate to Cincinnati Ballet! Gift certificates may be purchased through the Cincinnati Ballet Box Office by calling 513.621.5282.  (For CAA gift certificates, please see Cincinnati Arts Association.)

Special Services for Persons with Disabilities
Cincinnati Ballet is proud to offer accessible seating in all performance venues. Please indicate your requirements when purchasing tickets.

Ballet Attire
We suggest comfortable, business casual attire when attending the ballet. However, if the evening is a special occasion, we encourage you to make the most of it!

Age Guidelines
For our more family-friendly story ballets, we recommend that children be at least two years of age and capable of sitting happily and quietly through a two-hour performance to attend a production. However, even older children may not be mature enough to sit quietly through an entire performance. If a child of any age is too talkative, fidgety or in any way disrupts other audience members, our usher staff has been trained to ask the parent to take the child out into the lobby out of respect for others attending the performance.

Infant and Child Ticket Prices                                                                                         
Infants or children under two years of age may be purchased a “lap ticket” for $10. However, they must remain in the lap of an adult for the duration of the performance. Children over two years of age must purchase a regular priced ticket to attend a performance.  No one will be permitted into the auditorium without a ticket.
 
 
 

2015-2016 Season Sponsors